Refund Policy
We want you to love what you ordered. If something is not right, we will make it right. Here is exactly how returns and refunds work.
30-day returns
You have 30 days from the day your order arrives to request a return. Items must be unused and in their original packaging. If it qualifies, we will refund you to your original payment method once we receive the item back.
Personalized and custom-made items
Items that are personalized or made to order just for you are final sale and non-refundable, since they cannot be resold. If your custom item arrives damaged, defective, or incorrect, the section below covers you fully.
How to start a return
Send us a message through our contact form with your order number and the reason for the return. We will reply with return instructions within 1 to 2 business days.
Who pays for return shipping
- Changed your mind or ordered the wrong thing: you cover the return shipping cost.
- We sent the wrong item, or it arrived damaged or defective: we cover everything.
Damaged, defective, or wrong items
This one is on us, every time. Send us a photo of the problem through our contact form within 14 days of delivery, and we will either ship you a replacement or refund you in full. You choose. No need to send the damaged item back.
Refund timing
Once your return arrives and passes inspection, we issue your refund within 5 business days. Your bank or card provider may take a few extra days to show it, which is out of our hands but totally normal.
The short version
Buy with confidence. If your order arrives damaged or wrong, we fix it free. If you simply change your mind within 30 days, send it back unused and we will refund you.